FAKIRA TRADE
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Website Terms of Use

Edition 1.0 · Last updated: 19 August 2026

1. Terms and Definitions

Note. This document sets out the rules for using the website. It is not an offer, and it does not fix prices, availability, delivery times or any other commercial terms. Commercial terms are agreed for each transaction separately and recorded in a contract, proforma invoice or other document signed by both parties.

These Website Terms of Use (the "Terms") govern the use of the website operated by Fakira Trade L.L.C-FZ, a company registered in Meydan Free Zone, Dubai, United Arab Emirates (the "Company", "we", "us").

The following terms are used:

Terms not defined here are used in the meanings established by applicable law and in their ordinary meanings, based on customary business practice.

2. Purpose of the Website and Nature of Information

The Website is an informational resource. It presents the Company, its product groups and the geography of its operations, and provides a channel for submitting a Request.

Information published on the Website is provided for general information purposes. It does not constitute an offer, a public offer, a commitment to supply, a price quotation or a guarantee of availability of any goods.

The Company makes reasonable efforts to keep the information on the Website accurate and up to date, but does not warrant that it is complete, error-free or current at any given moment. Product specifications, availability, origin, packaging and delivery options are confirmed for each Transaction individually.

The Website does not sell goods online. It contains no prices, no ordering mechanism and no payment facility.

3. Requests Are Not Offers

Submitting a Request does not create any obligation for either side.

Specifically:

A Transaction arises only when the parties sign a contract or when the counterparty confirms a proforma invoice issued by the Company and the Company accepts that confirmation.

4. Prices, Commercial Terms and Delivery

Prices are quoted on request, for a specific volume, specification, delivery basis and period of validity. Any price communicated by the Company is indicative unless expressly stated otherwise in writing.

Settlement currencies, payment terms, delivery basis, transfer of risk and allocation of transport and customs costs are agreed for each Transaction and recorded in the relevant contract or proforma invoice. Where the parties refer to trade terms, the reference is to Incoterms® 2020 unless a different edition is expressly agreed.

Where a Transaction involves activities that require a licence — including transportation, customs clearance and representation, insurance or financial services — such activities are arranged with licensed partners. The Company does not hold itself out as a carrier, a customs broker, an insurer or a financial services provider unless it expressly states otherwise in writing.

The Company gives no undertaking as to timeframes that depend on third parties, including customs authorities, banks, carriers, port and terminal operators, and regulatory bodies.

5. Use of the Website

The Visitor may view the Website and use its request form for the purposes for which it is provided.

The Visitor shall not:

The Company may suspend or restrict access to the Website, in whole or in part, at any time, including for maintenance, and is not liable for the consequences of such suspension.

6. Intellectual Property

All Content of the Website is owned by the Company or used by it on a lawful basis, and is protected by applicable law.

Viewing the Website does not transfer any rights to the Content. Reproduction, distribution, publication, modification or any other use of the Content beyond ordinary viewing requires the Company's prior written consent, except where such use is permitted by mandatory provisions of applicable law.

The name and trademarks of the Company may not be used without its prior written consent, including in advertising, in publications and as a reference to cooperation.

Materials submitted by a Visitor to the Company through the request form remain the property of the Visitor. By submitting them, the Visitor confirms that it holds the rights necessary for such submission and grants the Company the right to use them for the purpose of processing and responding to the Request.

7. Warranties and Disclaimers

The Website and its Content are provided on an "as is" basis.

The Company does not warrant that:

Any characteristics, standards, certificates or origin of goods are confirmed for a specific Transaction by the documents accompanying that Transaction, and not by the Website.

The Website may contain links to third-party resources. The Company does not control such resources and is not liable for their content, availability or the practices of their operators.

8. Liability

To the maximum extent permitted by applicable law, the Company's aggregate liability arising out of or in connection with the use of the Website is limited to the amount actually paid to the Company under the specific Transaction in connection with which the liability arose. Where no Transaction exists between the parties, the Company bears no liability in connection with the use of the Website.

Neither party shall be liable for lost profit, indirect or consequential losses, reputational damage, loss of data or losses connected with the suspension of business activity, regardless of whether the possibility of such losses could have been foreseen.

The Company is not liable for decisions taken by a Visitor on the basis of information published on the Website. Decisions on the practical use of such information are taken by the Visitor independently and at the Visitor's own responsibility.

Neither party is liable for failure to perform its obligations where such failure results from circumstances beyond its reasonable control, including natural disasters, fires and floods; armed conflict, terrorist acts and civil disorder; epidemics and related restrictive measures; acts of state authorities, including the introduction of sanctions, prohibitions and restrictions; disruption of transport corridors, ports and terminals; failures of energy supply, communications or third-party services used for performance.

9. Compliance, Sanctions and Export Control

The Company conducts its business in compliance with applicable trade, sanctions, export control and anti-money-laundering rules.

Each counterparty confirms, in relation to every Transaction, that:

The Company may decline to enter into or to continue any Transaction where, in its reasonable assessment, performance would conflict with applicable restrictions or with its internal compliance requirements. Such refusal does not give rise to liability on the part of the Company.

10. Personal Data

The processing of personal data submitted through the Website — including the legal basis, purposes, categories of data, retention periods, rights of data subjects and protection measures — is set out in the Privacy Policy published on the Website.

Consent to the processing of personal data is given separately, by ticking a dedicated checkbox in the request form. Without such consent the Request cannot be processed.

Where a Visitor submits personal data of other individuals, the Visitor bears sole responsibility for having a lawful basis for that submission.

11. Amendments

The Company may amend these Terms unilaterally. The current version is the one published on the Website, with the edition number and the date of last update shown at the top of the document.

Amendments take effect upon publication, unless a later date is stated in the new version. Continued use of the Website after amendments take effect constitutes acceptance of the amended Terms.

Amendments to these Terms do not affect Transactions already concluded; those remain governed by the documents signed for them.

Previous editions are provided on written request sent to the legal contact address below.

12. Governing Law and Disputes

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.

The parties shall first seek to resolve any dispute through good-faith negotiations. A party that considers its rights to have been affected shall send a written claim setting out its demands and the circumstances on which they are based. The period for reviewing a claim is 15 business days from receipt.

Failing amicable settlement, disputes are subject to the competent courts of the Emirate of Dubai, unless the parties have agreed a different forum — including arbitration — in the contract governing the relevant Transaction.

Mandatory rights afforded to a person acting as a consumer under the law applicable at that person's place of residence are not excluded or limited by these Terms.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in force.

13. Company Details and Contacts

A counterparty shall provide accurate contact details and notify the Company promptly of any change. The risk of consequences of non-receipt of legally significant messages sent to the last known address is borne by the counterparty.